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Reviews for Jaclyn Terrace Apartments

Posted On: 4/1/2019

Manager & Apartment

We've lived in Jaclyn Terrace apartments for two years now and there were a few things that drew us to this place: parking, a pool, the size of the apartments (SO spacious), and Paula the manager. Meeting her and getting to tour sealed the deal for us. She was so kind and inviting and since living there has been so helpful when we are in need. Jaclyn Terrace, you are lucky to have a manager that cares as much as she.
By: Jen   
Source: Property Site Read Property Manager's Response

Hi, Jen! We’re so thrilled there were several factors that drew you to our community, including the kindness and inviting attitude of our property manager, Paula. We’re very grateful for your review! These are certainly great comments that mean a lot to our team and it makes us really happy you’ve had a positive experience with us throughout these past couple of years. Thank you for taking a moment out of your day to give us your feedback. Best regards, Janine from Jones and Jones Management

Posted On: 4/1/2019

The BEST Property Manager in SoCal

In the 40 years I’ve lived in LA, I’ve never had a Property Manager as wonderful as Paula. From the first time we met her she made my family feel at ease with her warm and friendly personality! Moving can be very stressful but she definitely made our transition effortless. Paula really puts the tenants’ needs first and has impeccable customer service. She has always been available, day or night. She truly goes above and beyond for the people living in her buildings. Paula cares about people and it really shows through in her daily work. To live in a building she manages is a pleasure. We have lived in Jaclyn Terrace Apartments for almost 3 years now and feel grateful for such a positive experience!
By: Jessica F     Verified Resident
Source: Property Site Read Property Manager's Response

Hello Jessica, Wow! Thank you so much for this great review for our property manager, Paula. It is truly incredible for us hearing how happy our residents are within their community and home, especially their rapport with their manager. Going above and beyond is a characteristic that makes our managers special and we take pride in having the best representation for our company that residents can rely on. It fulfills our goals to hear that your moving process has been an effortless transition. We’re incredibly grateful you took time out of your day to provide us with this feedback. I’ll be sure to pass on your compliments to Paula as well as our whole company, too! We’re proud to have had you in our community these past three years and look forward to many more. Thanks again, Jessica! With gratitude, Janine from Jones and Jones Management

Posted On: 3/29/2019

Best Manager ever

We have been living here for over 6 years and have had a few managers But non compare to our current manager Paula. I gotta say Woow what an incredible job she does. Always available always understanding and willing to resolve issues in a timely and friendly matter. We are so lucky to have such a wonderful hard working manager
By: Tarek Abdelsameia     Verified Resident
Source: Property Site Read Property Manager's Response

Hi, Tarek! Thank you so much for taking a moment to give us your feedback. Hearing how our residents perceive their manager gives us a beneficial perspective of how well our communities are doing. It’s important to us to have managers that are friendly, understanding and very hard-working because we know the role they play in our communities. We’re all the more grateful for your review and your residency with us for the past six years. I’ll be sure to let Paula know of your amazing compliments! Thank you again. Best regards, Janine from Jones and Jones Management

Posted On: 3/21/2019

Paula Jones at Jaclyn Terrace

Paula Jones and Jesus Sanchez, you guys are the best! Thanks for all the help last summer, getting my air conditioning and rooftop venting situation completed. Jesus, you are always “right on time,” and I owe you a big public “thank you!” I’ve been in the building 14 of the last 16 years, and no manager has been as helpful and reliable as you. Present, reliable, friendly, honest and concise are all words I can use to describe your contribution to my life at Jaclyn Terrace. And also Paula, I have always appreciated your personal and friendly advice in our “garage talks.” Lol :) I hope you never leave your post as long as I am in the building, it would not be the same without you ! -BB
By: Brian Baker     Verified Resident
Source: Property Site Read Property Manager's Response

Hi, Brian! We’re so grateful you took time out of your day to write us a review for Jaclyn Terrace! Those are high praises for our community manager, Paula and our maintenance technician, Jesus, and I’m glad they have been helpful and reliable throughout your experience. Thank you so much for that feedback. I will be sure to pass on the compliments to them and our whole corporate office team! We are appreciative of your many years of residency in our community and look forward to more with you. If there is anything further we can do to upgrade your experience to five stars, please let us know and we will strive for it. Regards, Janine from Jones and Jones Management

Posted On: 3/12/2019

Our Wonderful Building Manager Paula

I just wanted to give a shout out to our wonderful building manager Paula ! I have lived here over 22 years and she is by far the best! Kind, courteous, honest she gets things done! She looks out for her tenants and goes out of her way to make sure your needs are met ! I give her infinite Star rating!
By: Elaine Lockley-Smith     Verified Resident
Source: Property Site Read Property Manager's Response

Hi Elaine, This kind review means a lot to us! Thank you for taking the time out of your day to give us your feedback about our community manager, Paula. We love knowing that our residents are given the exceptional service they all deserve. We thank you for your residency with us and look forward to many more years together here at Jaclyn Terrace! Best, Janine from Jones and Jones Management

Posted On: 3/12/2019

Manager is great

The manager at the Jaclyn terrace apartments is great. She really takes her time to make sure all the needs of the tenants and visiting guest are met. She is clear in her explanation of the building, units and rules, and does her best to make sure the place is a safe, clean, and respectable environment to live in.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Hello, Thank you for taking a moment to give us your feedback for Jaclyn Terrace! We are glad to hear about your positive experience at our community. It’s our goal to always be thorough and provide a great environment for our residents and any visiting guests. I’m glad I was able to fulfill those during your experience. If you need anything, please don’t hesitate to reach out! Sincerely, Paula M. Community Manager

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
4.5 out of 5 stars
Amenities
4 out of 5 stars
Maintenance
4.5 out of 5 stars
Staff
5 out of 5 stars
Value
4 out of 5 stars
Location
5 out of 5 stars
Noise
4 out of 5 stars

Testimonials